FAQ

What is your return policy?
We do not have a return policy, however we do offer exchanges.

What is your exchange policy?
We offer size exchanges within 7 days of product being recieved, as long as the item is unused and all tags are intact. Please contact us on Instagram or Facebook.
If you would like to order a different style or color, please specify in the desired item in your e-mail/message to our team.
All original items for exchange have to be sent back by the customer using a regular courier. Charges of return shipment need to be paid by the customer. Please contact our team via Facebook or Instagram to get the return address. We will NOT charge any additional shipping fee for new items in lieu of the exchange item.
All items are returnable, with the exception of the following:
  1. Swimwear
  2. Headbands

What should I do if I get a damaged or defective item?
Please contact us via Facebook or Instagram. Make sure to include your order number, a picture of the damage and a short description of the issue.

How much does shipping cost?
Flat rate for shipping is Rs. 200/- nationwide.

What cities do you deliver in?
We deliver in all cities covered by TCS service.

How long will it take for my order to arrive?
Delivery within 2-3 business days for all in-stock items.

How can I track my order?
Once your order has dispatched, you will receive a text message from TCS with the CN number or which is your tracking number.

How does pre-ordering work?
We offer select items for preorder. If you order both preorder and in-stock items in a single order, in-stock items will ship within 1-2 business days. Preorder items will ship separately as soon as they become available. You will be charged delivery charges once only.
If you would like to cancel your preorder item, please contact customer care on our Instagram or Facebook for the fastest response.

How do I cancel my order?
Cancellations will be entertained within 24 hours only if order hasn't been dispatched.Please contact customer care on our Instagram or Facebook for the fastest response.

Where should I direct press inquiries?
Email your request to: tuhura.sport@gmail.com